A Business-First Approach to Digital Transformation

Digital business is reshaping the insurance industry. New market entrants are challenging the established order, and empowered consumers and businesses seek easier access, new types of coverage, and more personalized services and experiences.

We understand that each carrier’s digital strategy and investments are tailored to the key performance indicators (KPIs) they aim to improve, including increasing gross written premiums, lowering combined ratios, or accelerating product speed to market. In order to improve strategic KPIs, one needs to improve across three areas: process, organization, and technology. NTT DATA understands that managing your organization’s evolving operating model is just as essential to digital transformation as incorporating the right underlying technology.

NTT DATA has the consulting and IT services experience to help you architect a digital future that achieves your business strategy and the end-to-end solutions that help you grow and innovate. We provide consultants specializing in insurance paired with global technology and outsourcing experts to help you improve the customer experience, operate efficiently, and boost competitive advantage. Our solutions span the strategize, implement, and run lifecycle, enabling you to successfully tackle your most complex challenges, including:

  • Providing superior customer experiences and best-in-class distribution channel strategies
  • Building robust business and operational analytics to strategically expand capabilities
  • Aligning for innovation, growth, and competitive advantage in the digital space
  • Architecting cloud strategies, agile solutions, and flexible organizations to improve operational efficiency

NTT DATA for Insurance 

NTT DATA’s Insurance practice combines business consultants specialized in the insurance industry with technology experts and a global reach. We have over 7,000 global resources supporting insurance clients around the world, with nearly 2,000 resources supporting North America insurance clients. Five decades of global IT services leadership is the foundation to delivering innovative, end-to-end solutions through an insurance-specific lens. Together, we can help you reimagine your business from customers and agents all the way into your core systems – achieving seamless digital enablement for increased speed, agility, and competitive advantage.

With our recent acquisition of Dell Services, now NTT DATA Services, we offer expanded services and capabilities for insurance firms. While we work to integrate our portfolios, we invite you to learn more about NTT DATA Services’ insurance industry expertise.