Retail

Drive Success Across the Retail Value Chain

Drive Success Across the Retail and CPG Value Chain

In this age of digital business, consumers expect daily discounts, loyalty bonus rewards, and access to comparative pricing on their mobile phones. They want to be engaged – not just talked at – by retailers who can deliver more value by leveraging old fashioned personalized service with the speed and agility of today’s smart mobile technologies. Retail and consumer packaged goods (CPG) companies alike must look beyond technology designed solely for operations to adopt new customer-centric systems of engagement – social, cloud, analytics, and mobility. NTT DATA’s Customer Success Platform can help.

NTT DATA’s Retail and CPG Practice: The Customer Success Platform

When these demands come in the face of margin pressure and the drive for globalization, you need innovation to differentiate your business. NTT DATA provides it with a strong retail and CPG practice that enables you to deliver more across your entire value chain. Within our Customer Success Platform – comprised of cloud, mobility, data science, community, and social point solutions and services – we’ll show you how to quickly implement new technology solutions that reduce costs, streamline processes, and enable new sales and service opportunities. And our Enterprise Application Services teams are ready to help you align your ERP platform with next generation systems for eCommerce, big data analytics, and mobile in today’s digital business environment.

The Customer Success Platform 

With our recent acquisition of Dell Services, now NTT DATA Services, we offer expanded services and capabilities for retailers. While we work to integrate our portfolios, we invite you to learn more about NTT DATA Services’ retail industry solutions.