In what is perhaps the most significant paradigm shift since the advent of managed care, the healthcare industry today is transitioning from a costly, ineffiicient silo-intensive healthcare ecosystem into a seamless, data-driven, patient-centric model that achieves better outcomes and reduced costs. Although the transition is still integrating data across the healthcare ecosystem and implementing technology platforms that create efficiencies at every level stand the best chance of surviving and thriving. Read the full article >>
- Scott Boettcher
To achieve accurate, real-time analytics, the devil is in the distance separating the decision maker from data-driven insight. In too many instances, multiple organizational layers and the need for specialized skills results in costly delays and/or poor decision making. For self-service analytics/BI to become a reality, solutions must start with the end-user, the decision maker, and work backward to technology, eliminating the distance and delays and empowering non-tech business pros to perform real-time analytics quickly and efficiently using intuitive tools purpose-built for their specific needs. Read on >>
- Vivek Mehra, NTT DATA Digital Experience Lead, India
Non-design-thinking-based IT projects suffer from a low return on engagement (ROE) - a measure of how a customer or internal employee will engage and transact with the product, service, or brand and for how long. Why? Because the end user typically has nominal-to-no involvement in the solution design process. Far from an academic, theoretical exercise, design thinking, done right, keeps the end user front and center in a pragmatic, hands-on process characterized by rapid prototyping, continuous user feedback and hyper-iterative development. Read on >>
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The raison d'etre of digitalization in business is customer centricity. Ideally, touchpoints with the customer should be slick, optimized, intuitive, and as efficient as possible, and evaluated continually to ensure optimal performance and customer affinity. Although many customer satisfaction score methodologies exist, they all suffer from a fatal flaw: the sometimes annoying, always intrusive customer survey. But what if there was a better way to measure the customer experience across multiple touch points -- without imposing on the customer to provide feedback? Enter NTT DATA's Customer Friction Factor (CFF) system
No question that the ERP landscape is changing. Our proprietary research confirms ERP ecosystems are more complex, and managing the complexities of today's ERP and cloud-based services is an integral part of a CIO's success. Governance, integration, and optimization of core ERP in this digital business world remain key to tackling today's complexities.
Competing with digital disruptors takes more than rolling out a snazzy new mobile app. It start with rethinking specific business processes -- bringing greater speed and agility to end-to-end business processes. This maximizes and sustains the impact of digital business and quickly positions an organization to accommodate future innovations. We call this Enterprise-Grade Digital Business.